There are three main types of organizations that exist, with the first being the entropic org. As the name suggests, entropic organizations suffer from a lack of order and predictability. They approach problems quickly and aggressively, without cross-functional alignment, and this results in some degree of internal chaos.
Unstable organizations, on the other hand, tend to have a confidence problem. When faced with a challenge, instead of swarming to find a solution, they look for someone to blame. In focusing on finger-pointing, the unstable organization is slow to address the actual problem.
What Does RevOps Have to Do With It?
Glad you asked! You probably noticed that the type of organization you are tends to depend on your internal teams’ ability to communicate and collaborate effectively. In RevOps, this is critical because of the impact it has on the customer; however, the internal health of your organization affects everything, from the business’ ability to problem solve to whether or not it can scale.
This is why legacy operations, where each department is siloed, just isn’t sustainable. In order for your business to thrive, you need to operationalize this type of system thinking by making sure your teams are aligned to your core values and that all the work you do is driven by that.