For a firsthand account of a “typical” day at Go Nimbly, we asked a couple of our leaders.
Jon Gaull – Head of On-Demand Services
Q: Can you give a little background on what you do at Go Nimbly?
A: After working for Go Nimbly on and off as a mobile and backend developer for a few years, I was brought on full time as a Heroku engineer. Go Nimbly specializes in developing highly scalable solutions on the Heroku platform and my background in app and game development and previous history with the company made me a good fit for the position.
Q: How do you generally start your day?
A: I’m not a morning person so at the last possible minute I roll out of bed, hop on my bike, and dart up to the 7th floor of the Hamms Building where I make it to stand up with just a couple minutes to spare .
Q: Tell the people about bike lunch!
A: You may have heard the quote “the coldest winter I ever saw was the summer I spent in San Francisco” which has been (probably erroneously) attributed to Mark Twain. Regardless of who gets credit for expressing this idea, the fact of the matter is that San Francisco can be cold and foggy much of the year.
But sometimes the weather gods smile upon us and we are greeted by a crystal clear blue sky and beautiful 72 degree days. It’s on these days that I need to soak up as much warmth as possible so myself and anybody else from the company who has a similar need hop on a bike (our own, Jump, Bike Share, etc) and we ride to a nearby park for a warm and relaxing lunch. It’s a welcome break in the middle of the day and ensures that my emotional state is stable through the winter of a San Francisco summer.
Q: Can you give a basic rundown of what a typical day for you looks like?
A: On most days I’m focused on client work. This means there’s a ticket in Jira to which I am assigned and my goal is to push it forward as much as possible on that day. Being that my client is Caesars Entertainment (the casino company based in Las Vegas) I’m working as part of a large team on a mammoth piece of software.
Sometimes pushing my work forward means calls with 3 different teams in an effort to reconcile conflicting requirements. Sometimes it means I’m heads down in the code mines. And sometimes it means responding to production issues and playing the role of firefighter. While how the day plays out might vary a lot, one thing is certain: at the end of the day, I can be found in Sunken City (the conference room with the Nintendo Switch) playing Towerfall, the official company game.
Q: What’s one thing you think people should know about working at Go Nimbly?
A: Go Nimbly isn’t like other companies where teams battle each other for the coolest projects, biggest budgets, etc. Instead, we’re all in it together. Our clients trust us with their most challenging operational problems and we rely on each other to push through barriers and deliver our work. In support of this team structure, we have WLC (a weekly retrospective) and Nimbly Fridays where we can share our successes and failures and it’s an unofficial company policy that you can always “just put time on my calendar” for help. I’ve never worked in an environment that was so supportive and it feels good to know my coworkers are there for me.
Claire Kolumban – Head of Impact Services (New York)
Q: First things first…can you talk a little bit about your role and journey at Go Nimbly?
A: Originally, I was hired as a marketing ops consultant; however, within a couple of months the business had different needs, and an opportunity to become a Program Manager opened up. In my past lives, I have worn a project management hat before – I felt comfortable with my foundational skills and saw an opportunity to enhance and grow them. Since then, I would say that the past three years have been outlined by a mixture of hustle, organization, and empathy—or maybe just some pure ol’ fashioned grit.
Q: What’s your favorite memory from your time at Go Nimbly?
A: Hmmm. It’s hard to choose, but I’d either have to say Camp Nimbly or a Nimbly-giving (Team Thanksgiving Celebration). I love when our teams can come together to all be in one place. It’s a great opportunity to get to know each other in a different environment.
Q: What’s one piece of advice you’d give to a new RevOps consultant?
A: Be comfortable with not always being right but committing to learning from your failures.
Q: What’s something you’ve learned at Go Nimbly that you’re thankful to know now?
A: One of the many things I’m grateful for is the relationship I’ve developed with ambiguity. I’ve learned about my limitations and experienced defining moments in which I’ve both confronted and embraced ambiguity. As a result, I’ve been able to teach others how the fear of it often acts as a limiting belief.
Q: Can you talk a little bit about WLC and its value?
A: WLC stands for Wins, Learns, and Changes and it’s a company-wide meeting that takes place at the end of each week. It’s a time for self-reflection with your group of peers and is valuable in that it carves out time that forces you to take a moment for introspection and reflection – this is one of the ways our culture commits to practicing self-betterment.