It’s the eternal question, for which everyone seems to have their own answer: Is it better to hire specialists in a specific tool or discipline, or to have a team of operational generalists who can step in where they’re needed, albeit not always equally as skillfully?
Specialists Can Both Teach And Learn
Varied Ways Of Thinking Produce Creative Solutions
Bonus: Times are changing, and so should who you hire
All of us have seen articles on how jobs hire for specialist.
Many of these articles state that what is essential is a generalist skillset, but hiring staff tends to look for a deep specialist when doing a job search.
Many of us are guilty of this keyword, experience, specialized cherry-picking during our hiring process. This practice needs to stop, as it brings in candidates who you pay more money for who, in the long run, will be less impactful to your revenue.
When hiring an operational generalist, the critical skills to be evaluated are problem-solving, learning quickly, and ability to prioritize.
It’s not easy to build a revenue operations function from a legacy model but the revenue is written on the wall.